What is two-factor authentication?
2FA is an authentication process that establishes identity and access to your account via two different authentication methods. The first method is entering your email and password. The second method is connecting a phone number that you have access to and receiving an SMS message with a time-based one-time use code. You will be asked to enter in that one-time use code on the the Relay login page.
How do I enable 2FA on my account?
Below are the steps to enable 2FA.
1. Enter your Relay email and password and then select Login.
2. You will be prompted to set up two-factor authentication. It's important to enter a phone number you have access to. This phone number will receive the one-time use code you need to be able to log into your account.
Enter your phone number and then select Send Code.
3. You should have received a text message to the number you provided on the previous step. Enter the one-time use 6 digit code and click Submit.
The code will only be valid for use for 30 minutes. After it expires, you will have to select Resend code. If you did not receive it, select Resend code to try again. If that still does not work, reach out to your Relay Support team at (877) 735-2910.
4. That's it! You're all set. You will be asked to re-authenticate through this process every 15 days or every time you log in from a new device.
After 2FA is setup, this is what you will see every 15 days or each time you login from a new device:
5. Confirm the last 4 of the number connected as your two-factor method looks correct and then simply select Send Code to receive your one-time use code.
If your number has changed or you no longer have access to that number, select I need help to get in touch with your Relay Support team.
6. Enter your one-time use code and click Verify. Here, you can opt-in to have Relay remember your device for 30 days.
What if I use a shared login and password to access Relay?
To ensure the security and safety of your Relay Account, we ask that every user be set up with their own username and password. Anyone with Admin level access to your Relay account can add additional users in your portal. The steps to invite new users to your Relay Account can be found here.
What happens if I lose access to my two-factor authentication device?
Anyone with Admin level access can reset your 2FA from the user management page in the Relay Portal. As an admin, you can follow the steps below to reset one of your users 2FA:
Log into your Relay Portal and Click on the Gear Icon on the bottom left to go to Settings
Click on User management and find the user you would like to reset 2FA.
Click on the Three Dots next to the Users name and choose "Reset 2FA".
If you are the only user on your Relay Portal, please give us a call at 1-877-735-2910 and we can help you reset your 2FA.