If you are either pre-funding your Relay Balance or have been extended a line of Credit by Relay, then you are required to have at least one funding source.
Relay give you the option to add two types of funding sources:
US Bank Account - ACH Deposits can be made at no additional fee. ACH deposits may take up to three business days to settle and be made available for use.
Credit or Debit Card - Card deposits have an additional 3.25% Fee associated with them. Card deposits are applied immediately
NOTE: If you are enabled for Cash Codes, Digital Cards, or RelayGo, your account will not be eligible to fund via Credit Card.
Adding or Managing your Funding Source(s)
Sign into your Relay Portal and Navigate to the Funding Source Page
Click on your name in the bottom left-hand corner to access Account Settings.
Click on Account Funding.
Adding a Funding Source
Click on Add bank account or Add credit card.
NOTE: If you would like to fund via ACH Push, click Set up bank transfer to view Relay’s banking information.
Follow the prompts to add the card or bank account to your Relay portal.
Adding a Bank Account
When adding a bank account to Relay you have two options:
Plaid - a third party software offering instant verification that will directly connect your bank account to Relay without needing to manually confirm micro withdrawals
Direct ACH connection - Connect your bank account through routing and account numbers. You'll need to then confirm the amount of your Micro Withdrawals to verify your account.
To load funds onto your account, go to the Transactions tab and click Add Funds.
Removing a Funding Source
NOTE: If only one funding source is linked, another must be added before the original funding source can be removed.
Go to Account Settings > Account Funding.
Click on the three dots next to the funding source you would like to remove.
Click “Remove.”