RelayDirect payments move through three primary payment statuses:
Scheduled
Sent
Received
These statuses help track where a payment is within the payment lifecycle.
Scheduled
A payment in Scheduled status has been created in RelayDirect, but funds have not yet been withdrawn from the payer’s account.
At this stage:
The payment is pending release
The funds have not moved yet
Payment details may still be editable depending on broker permissions
Sent
A payment in Sent status means the payment has been released from the payer’s account.
Funds are sent using one of the following methods:
ACH transfer
Mailed check
At this stage:
The payment is actively in transit to the payee
The payment can no longer be edited directly within the portal
Received
A payment in Received status indicates the payment is expected to have arrived based on the estimated delivery timeline.
Estimated delivery timelines:
ACH payments: up to 3 business days
When Are ACH Payments sent to and received by the payee?
QuickPay ACH's:
QuickPay payments are sent as Same Day ACH's. Same Day ACH's are sent before 2:00 PM EST. The payee will see this payment on their account before the end of the business day. If a payment is accepted as QuickPay after 2:00 PM EST, the ACH works as a next-day ACH. The payee will see the deposit on the next business day.
Standard ACH's:
Payments are sent based on the selected Payment Date. Standard ACH's can take 24-48 business hours to settle into a payee's bank account.
Important notes
Important: Bank holidays, weekends, and mail carrier delays may impact actual payment delivery timing.