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How to Pay for Lumper Services

You can use Relay to pay for lumpers at over 90% of lumper locations in the United States

Updated over 3 months ago

There are two ways to pay your unloading fees with Relay:

  1. The Lumper will send you a Payment Link via text message - clicking on this link will take you to the remote checkout page or the mobile app.

  2. The Lumper Warehouse accepts RelayCodes for Payments - you can use the Relay App to generate a RelayCode.

The easiest way to pay for Lumpers is by downloading the Relay Payments App - click here to download the app!


If a payment link has been sent to you, you do not have to download the app to pay for the checkout.

Method 1: A Checkout Link was sent to you via SMS

NOTE: The lumper warehouse must create a check out and send you a payment link before you can move forward. If you have not yet received a payment link, please request one from the warehouse.

Once you receive a Checkout request from a lumper via SMS, follow these steps:

  1. Click on the Link in the text message or Open the Relay app and log in. Locate the Checkout request on the Home tab or in your notifications.
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    ​Note that the checkout will only show up in your app if the phone number it was sent to is the same phone number you use to log in.
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  2. Click on "1 Checkout waiting" and confirm that the Company Name and Amount are correct. Once you've confirmed, click "Pay Now".
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  3. Ensure that your payment details are accurate. Review the payment amount, company name, and PO Number(s). If everything is accurate, click "Continue".
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  4. Choose your preferred payment method:
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    1. Card: Add a card if you want to pay with a credit or debit card.

    2. Relay Code: If you've received a Relay Code from a Carrier or Broker, select this option.

    3. Fuel Card or Check: If you're using a third party fuel card or fleet check (including EFS, ComData, or T-Check), choose this option.
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  5. The payment will be processed, and a lumper receipt will be generated. This might take a few minutes. You'll be notified when your payment is completed, and your receipt will be accessible in the History tab. You can view, email, or SMS your receipt.

NOTE: Certain lumpers charge processing fees that change depending on the payment method. At certain merchants that do not support using Cards for payments, Relay offers the ability to generate a RelayCode with a card for a 3% fee. All fees are included on receipts for potential reimbursement.


​Method 2: The Lumper accepts RelayCodes as a Payment Method

If you haven't received an SMS request, you can generate a Relay Code for the lumper payment:

  1. Navigate to the 'Code' page within the app and select the 'Warehouse code' card.
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  2. Choose Payment Method:

    • If you have a RelayCode from a carrier or broker, select that code.

    • If you're paying with a Credit/Debit card, choose "Paying for myself" and add your card information if you haven't already.
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  3. Show the generated Relay Code to the lumper for processing.
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  4. Once your code is processed, you'll receive a notification confirming that your payment is complete. You can access your Receipt in the History tab.

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