Check the Pump Message
Pay attention to any error messages on the pump. If you see one of the following error codes, speak to a cashier to resolve the issue:
Error Code 96 - Internal Error: System malfunction at the pump.
Error Code 94 - Duplicate Transaction: Reason unknown.
If the pump says ‘See Cashier,’ shuts off mid-fueling with no error, displays an error code that is just a number, or shows no error at all, this is an issue with the fuel merchant. Try a different pump or go inside and speak to the cashier. You can also call Relay to report the issue.
Check Your Limits
Check your product limits remaining for in-network and out-of-network locations (if available). You can find all your limit information on the Codes tab by tapping on the 'Show Limit' link on the 'Fuel stop code' card, or you can open the Explore tab and tap on your current location to see your limits at that location. If you have reached your limits, you can call your admin to request an increase or generate a one-time code for fueling.
Note: If you have reached your limits, you can call your admin to request an increase in your limit or generate a one-time fuel code.