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My policy is currently unavailable for purchases

Updated over a year ago

Policy Disabled

Your policy has been disabled by your company admin, so it can’t be used to make purchases right now because. If this happens, please contact your company’s administrator for assistance.

If you need to fuel immediately, ask your company admin to issue you a one-time fuel code.


You have not been added to a fuel-policy

This means your company has not yet added you to a policy. If this happens, please contact your company’s administrator for assistance.


Funding source error

This means your funding source was disconnected. To complete any transactions, your admin must fund your Relay balance. Please contact your administrator to add funds to your account.


Funding source error and policy disabled

This means your funding source was disconnected and you are not on an active policy. Please contact your administrator to add funds to your account.

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